Kashif Ali Khan
Papers
1
Total Citations
15
H-Index
1
About
Kashif Ali Khan is a rising scholar at the intersection of service robotics, consumer behavior, and hospitality management. His research explores how robotic gastronomic experiences reshape customer value, delight, and loyalty, particularly in the emerging context of service-robot restaurants. In his most-cited work, published in 2024, Khan investigates the psychological and experiential mechanisms through which human-robot interactions in dining settings drive repeat patronage and emotional engagement. Though early in his career, his work has already garnered 15 citations, signaling growing interest from both academic and industry audiences. Khan’s contributions are notable for bridging the gap between technology adoption theory and experiential marketing, offering practical insights for restaurateurs and service designers navigating automation. His research is especially timely as the hospitality sector increasingly integrates AI and robotics. By focusing on customer-centric outcomes rather than purely operational efficiency, Khan provides a nuanced understanding of how robotic services can enhance—rather than diminish—the human dining experience. His work positions him as a key voice in the future of service innovation.
Research Focus
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Top Papers
- 1