Nicole Hartley

Papers

Total Citations

264

H-Index

About

Dr. Nicole Hartley is a leading scholar at the intersection of service management, digital ethics, and corporate responsibility. Her research primarily explores how service firms navigate the ethical, privacy, and fairness risks posed by digitization, artificial intelligence, and service robots. Dr. Hartley’s major contribution lies in advancing the concept of Corporate Digital Responsibility (CDR), demonstrating how organizations must proactively manage the societal implications of their digital transformations. Her seminal work, "Corporate Digital Responsibility in Service Firms and Their Ecosystems" (2022), has garnered 253 citations, establishing a foundational framework for understanding CDR within service ecosystems. This paper highlights five critical ways firms can mitigate risks while leveraging digital tools responsibly. Additionally, her earlier piece, "Corporate Digital Responsibility at the Dawn of the Digital Service Revolution" (2021), set the stage for this emerging field. Dr. Hartley’s insights are vital for practitioners and academics alike, offering a roadmap for ethical innovation in an increasingly automated world. Her work continues to shape conversations on how technology can serve humanity without compromising core values.