Mu Zhang
Papers
2
Total Citations
26
H-Index
2
About
Dr. Mu Zhang is a leading researcher at the intersection of service robotics, tourism, and hospitality management. Her work critically examines how technological innovation reshapes the human experience in service environments, with a particular focus on the affordances of service robots and their impact on frontline employees. In her highly cited 2023 review, Dr. Zhang employed a mixed-method approach—combining bibliometric and content analysis—to map 284 studies from the Web of Science, revealing that COVID-19 accelerated the adoption of service robots in tourism and hospitality. This foundational paper, with 20 citations, has become a key reference for scholars navigating this emerging field. More recently, her 2024 qualitative study, based on 28 semi-structured interviews with hotel frontline employees in China, explores how service robots create both opportunities and challenges for workers, offering nuanced insights into human-robot collaboration. By centering the employee perspective, Dr. Zhang’s work provides actionable guidance for industry practitioners and policymakers. Her research is essential reading for anyone interested in the future of work, service automation, and the socio-technical dynamics of hospitality.
Research Focus
Key Achievements
Top Papers
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