Zhiyan Wang
Papers
1
Total Citations
6
H-Index
1
About
Dr. Zhiyan Wang is a rising scholar in hospitality and service management, whose research explores the transformative role of service robots in the hotel industry. Her work centers on the intersection of technology adoption, employee well-being, and organizational change, with a particular focus on how frontline employees perceive and interact with robotic systems. In her most cited study, "Exploring the affordances of service robots and the effects on frontline employees in China," Dr. Wang conducted 28 semi-structured interviews with hotel staff, revealing how robotic affordances—such as efficiency and novelty—simultaneously empower and threaten employees. This qualitative work, published in 2024 and already garnering 6 citations, provides critical insights into the emotional and practical impacts of automation on the workforce. By centering the human experience in a rapidly digitizing industry, Dr. Wang offers a nuanced perspective that challenges purely technological narratives. Her research is essential reading for scholars and practitioners interested in responsible AI deployment, employee engagement, and the future of work in hospitality.
Research Focus
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Top Papers
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