Chun Hung Roberts Law
Papers
1
Total Citations
6
H-Index
1
About
Chun Hung Roberts Law is a leading scholar in hospitality and tourism technology, with a focused expertise in the human dimensions of service automation. His research critically examines the affordances of service robots and their profound effects on frontline employees, particularly within the hotel industry. Law’s major contribution lies in bridging the gap between technological implementation and workforce adaptation, using qualitative methods to uncover how employees perceive, interact with, and are impacted by robotic coworkers. His seminal 2024 study, which has garnered early attention with 6 citations, employed 28 semistructured interviews to reveal the nuanced psychological and operational shifts experienced by hotel staff in China. This work provides essential insights for managers and policymakers navigating the integration of AI in service settings. Law’s research is notable for its human-centric approach, challenging purely efficiency-driven narratives of automation. By foregrounding employee well-being and organizational dynamics, he offers a critical counterpoint to techno-optimism in hospitality. His contributions are increasingly influential as the industry grapples with the social and ethical implications of a robot-assisted workforce.
Research Focus
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Top Papers
- 1