Ming Chi
Papers
1
Total Citations
41
H-Index
1
About
Ming Chi is a pioneering researcher at the intersection of service robotics, organizational behavior, and human-machine interaction. Her work critically examines how the anthropomorphism of service robots—the tendency to attribute human-like qualities to machines—shapes employee role service behavior in the workplace. In her most-cited paper (2024, 41 citations), Chi reveals that while anthropomorphic robots can enhance employee engagement and service performance, they also risk blurring boundaries between human and machine roles, potentially undermining job satisfaction and autonomy. This nuanced contribution has sparked vital conversations in both academia and industry about the ethical and practical design of collaborative robots. Chi’s research is notable for its interdisciplinary approach, drawing from psychology, management, and human-robot interaction, and for its timely relevance as automation reshapes service sectors. Her work has been recognized for its practical implications, influencing how organizations deploy robots without compromising employee well-being. With a growing citation record, Ming Chi is establishing herself as a key voice in understanding the human side of technological transformation.
Research Focus
Key Achievements
Top Papers
- 1