Max Robotics — Global Service Robot Directory + US Certification

About

Jon Aaen is a researcher focused on the critical intersection of public sector innovation and emerging technologies, particularly in health- and eldercare. His work examines why promising robotic and welfare technology projects often fail to scale from small pilots to widespread implementation—a phenomenon he explores through the lens of the "diffusion chasm." Aaen’s most-cited paper (9 citations) analyzes lessons from a failed public sector robot project, offering rare, candid insights into the organizational and systemic barriers that derail innovation. His systematic literature reviews (each with 2 citations) map the competing concerns—such as cost, ethics, and workforce impact—that surround welfare technologies like telecare and service robots. By synthesizing eight prevailing debates in current literature, Aaen provides a structured overview of the tensions that hinder large-scale adoption despite political will and investment. His work is essential for students and practitioners seeking to understand why many well-funded technology initiatives stall, and how to navigate the complex socio-technical challenges of transforming public service delivery through innovation.