Jeppe Agger Nielsen

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About

Jeppe Agger Nielsen is a leading scholar in public administration and digital transformation, with a focused expertise on the adoption and implementation of robotics in public service delivery. His research critically examines how robots move from experimental projects to large-scale operations, particularly in welfare services like eldercare. Nielsen’s seminal 2016 case study, “Robots conquering local government services,” with 21 citations, explores the potential of service robots to innovate and transform public sector work, highlighting both opportunities and challenges in real-world deployment. His 2021 work, “Lost in the diffusion chasm,” with 9 citations, provides crucial insights into why many promising robotic projects fail when scaling from small pilots to broader implementation, offering lessons for policymakers and practitioners. Nielsen’s contributions are vital for understanding the “diffusion chasm” that plagues public sector innovation, making his work essential for students and researchers interested in the intersection of technology, governance, and organizational change. His studies underscore the complexities of integrating automation into human-centered services, positioning him as a key voice in the debate on the future of public service delivery.