Papers
5
Total Citations
180
H-Index
3
About
Hyounae Min is a hospitality and technology researcher whose work sits at the dynamic intersection of service robotics, human-robot interaction, and consumer behavior. Her scholarship has made meaningful contributions to understanding how artificial intelligence and robotic technologies reshape the hospitality experience for both guests and employees. Min's most celebrated work examines service recovery in robot-assisted hospitality contexts, with her 2021 study on apology sincerity and robot service failures accumulating over 140 citations — a testament to its resonance with scholars navigating the rapidly evolving landscape of automated service. By probing how perceived sincerity mediates recovery satisfaction and how the human need for interaction moderates these outcomes, she illuminated critical design and deployment considerations for hospitality operators. Her subsequent research broadens this foundation, investigating privacy concerns and information transparency surrounding AI-powered robots, employee fear and robot abuse driven by job displacement anxiety, and customer adoption strategies across restaurant settings. Across these threads, Min consistently applies rigorous experimental methods to practical hospitality challenges, bridging theory and industry application. For students and researchers exploring service innovation, Min's body of work offers an essential roadmap for understanding when technology enhances human connection — and when it risks undermining it.
Research Focus
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