Papers
2
Total Citations
135
H-Index
2
About
Zhaoli He is a hospitality and organizational behavior researcher whose work sits at the intersection of emerging technology, employee psychology, and leadership dynamics in service industries. He has made significant contributions to understanding how frontline workers—particularly Generation Z employees—perceive and respond to the growing adoption of service robots in hotel and hospitality settings. Drawing on frameworks such as the Social Amplification of Risk Framework, He's research examines the psychological mechanisms underlying service robot risk awareness (SRRA), exploring how employees cognitively and emotionally process the threat of automation displacing human labor. His most cited work, "Robots can't take my job" (2022, 118 citations), investigates transformational leadership as a critical moderating force that shapes employees' perceptions of technological risk. Building on this foundation, his 2024 study delves into the darker consequences of SRRA, linking fear and perceived threat to robot abuse behaviors while again highlighting transformational leadership as a protective organizational factor. Together, He's research underscores the vital human dimension of technological adoption in hospitality, offering practical insights for managers navigating workforce anxieties in an increasingly automated industry.
Research Focus
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