Yaou Hu

Jinan University, Thompson Rivers University

Papers

5

Total Citations

230

H-Index

3

About

No biography available yet.

Research Focus

Robot5 · 230 citations
Psychology4 · 229 citations
Business4 · 229 citations
Computer science4 · 229 citations
Service (business)4 · 211 citations
Artificial intelligence3 · 210 citations
Marketing3 · 210 citations
Context (archaeology)3 · 208 citations
Service robot2 · 207 citations
Social psychology3 · 162 citations
Hospitality industry2 · 159 citations
Public relations2 · 159 citations

Key Achievements

3
H-Index
5
Papers
230
Total Citations
46
Avg Citations/Paper
🏆 Most Cited Paper
How Sincere is an Apology? Recovery Satisfaction in A Robot Service Failure Context
140 citations · 2021
📈 Most Prolific Year: 2025 (3 Papers)
🤝 Key Collaborators: 2
🏛 Institutions: Jinan University, Thompson Rivers University

Top Papers

  1. 1
    How Sincere is an Apology? Recovery Satisfaction in A Robot Service Failure Context
    140 citations · 2021
  2. 2
    An improvement or a gimmick? The importance of user perceived values, previous experience, and industry context in human–robot service interaction
    67 citations · 2021
  3. 3
    Information transparency, privacy concerns, and customers' behavioral intentions regarding AI-powered hospitality robots: A situational awareness perspective
    19 citations · 2025
  4. 4
    Enhancing customer perceived control and trust through data privacy choices in interactions with service robots
    3 citations · 2025
  5. 5
    Crossing the innovation chasm: when and how to deploy service robots and facilitate customer adoption at restaurants
    1 citations · 2025

Key Collaborators

HMHyounae Min4 shared papersNSNa Su1 shared papers
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