Hong-Thanh Lam

About

Hong-Thanh Lam is a forward-thinking researcher at the intersection of artificial intelligence and business process automation. His primary research areas include AI-based robotic process automation (RPA), intelligent automation for enterprises, and the integration of modern AI techniques into organizational workflows. Lam’s most cited work, a comprehensive 2023 survey on AI-based RPA for businesses and organizations, synthesizes the theoretical foundations and practical applications of AI-driven RPA and RPA-as-a-service (RPAn). This study not only reviews cutting-edge advancements but also provides a critical roadmap for deploying intelligent automation in real-world settings, bridging the gap between emerging AI technologies and operational efficiency. With 4 citations to date, this foundational survey has already begun shaping discussions among practitioners and academics seeking to understand how AI can enhance traditional RPA. Lam’s contributions are particularly notable for their clarity in demystifying complex AI techniques for a business audience, making him a valuable voice in the ongoing dialogue about automation’s role in digital transformation. His work serves as an essential starting point for students and researchers exploring the future of intelligent process automation.

Research Focus

Key Achievements

Top Papers

1. 1
   A survey of AI-based robotic process automation for businesses and organizations

   4 citations · 2023

Key Collaborators

Contact & Links