Eugene Cheng‐Xi Aw

UCSI University, Iqra University

Papers

6

Total Citations

405

H-Index

5

About

No biography available yet.

Research Focus

Business6 · 405 citations
Marketing6 · 405 citations
Psychology4 · 394 citations
Computer science5 · 354 citations
Service (business)4 · 345 citations
Artificial intelligence2 · 219 citations
Robot2 · 219 citations
Machine learning1 · 192 citations
Knowledge management1 · 192 citations
Qualitative comparative analysis1 · 192 citations
Economics3 · 184 citations
Value (mathematics)2 · 175 citations

Key Achievements

5
H-Index
6
Papers
405
Total Citations
68
Avg Citations/Paper
🏆 Most Cited Paper
Unveiling the complexity of consumers’ intention to use service robots: An fsQCA approach
192 citations · 2021
📈 Most Prolific Year: 2021 (2 Papers)
🤝 Key Collaborators: 12
🏛 Institutions: UCSI University, Iqra University

Top Papers

  1. 1
    Unveiling the complexity of consumers’ intention to use service robots: An fsQCA approach
    192 citations · 2021
  2. 2
    A silver lining in the COVID-19 cloud: examining customers’ value perceptions, willingness to use and pay more for robotic restaurants
    124 citations · 2021
  3. 3
    You don’t have to tip the human waiters anymore, but … Unveiling factors that influence consumers’ willingness to pay a price premium for robotic restaurants
    51 citations · 2022
  4. 4
    Unlocking my heart: Fostering hotel brand love with service robots
    27 citations · 2023
  5. 5
    Financial empowerment through robo-advisors: understanding the keys to trust and loyalty
    9 citations · 2025
  6. 6
    Skip the AI-BOTs: let’s have real conversations in human-centric services
    2 citations · 2025

Key Collaborators

SHStephanie Hui‐Wen Chuah3 shared papersGWGarry Wei‐Han Tan2 shared papersWSWen-Hwa Shyu1 shared papersMWMeijuan Wu1 shared papersYCY. Chen1 shared papersDYDewey Yee1 shared papersSJSiriprapha Jitanugoon1 shared papersCCCheng-Feng Cheng1 shared papersGWGarry Wei-Han Tan1 shared papersPPPittinun Puntha1 shared papersODOmkar Dastane1 shared papersKOKeng‐Boon Ooi1 shared papers
Not generated yet