Omkar Dastane

UCSI University, Monash University Malaysia

Papers

Total Citations

H-Index

About

Omkar Dastane is a prominent researcher whose work sits at the intersection of digital transformation, artificial intelligence, and human-centric service design. His primary research areas include robotic process automation (RPA), AI-driven service chatbots, and the dynamics of human-robot interaction. Dastane’s most influential contribution is his seminal bibliometric study, "Robotic Process Automation: Bibliometric Reflection and Future Opportunities" (2023), which has garnered 43 citations. This paper systematically maps the RPA research landscape, identifying critical gaps and charting a future research agenda, making it an essential reference for scholars in the field. His more recent work, "Skip the AI-BOTs: Let’s Have Real Conversations in Human-Centric Services" (2025), integrates perceived value theory with human-robot interaction to explore how AI chatbot attributes influence user stickiness, offering fresh insights into designing more engaging, human-centric digital services. Dastane’s research is notable for its forward-looking, practical focus, providing actionable guidance for both academics and industry practitioners navigating the complexities of automation and AI adoption. His work underscores the importance of balancing technological efficiency with genuine human connection, a theme that resonates deeply in today’s rapidly digitizing world.