Emma Slade

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About

Dr. Emma Slade is a leading voice in the rapidly evolving field of human-robot interaction, with a sharp focus on how humanlike service robots shape consumer behavior and societal norms. Her pivotal 2024 systematic literature review, "Humanlike Service Robots," synthesizes 118 peer-reviewed studies to map the complex ways that gendered and anthropomorphic features in robots bias consumer responses in frontline service encounters. This work, already garnering 22 citations, has established a critical research agenda for understanding the ethical and practical implications of robot design. Dr. Slade’s contributions are particularly notable for bridging service marketing, robotics, and gender studies, revealing how seemingly neutral design choices can reinforce stereotypes or alter trust and acceptance. Her research is essential reading for scholars and practitioners navigating the integration of AI into everyday life, offering a roadmap for creating more inclusive and effective robotic systems. Through her incisive analysis, Dr. Slade is shaping the future of service technology, ensuring that as robots become more humanlike, our understanding of their impact keeps pace.