Christine Volkmann

Papers

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About

Christine Volkmann is a rising scholar at the intersection of consumer psychology and artificial intelligence, whose work explores how humans build trust and emotional bonds with non-human agents. Her most-cited paper, "The Role of Attachment in Improving Consumer-AI Interactions" (2023, 6 citations), offers a groundbreaking framework for understanding how attachment theory can be applied to design AI and robotic service agents that foster genuine consumer acceptance. By demonstrating that consumers’ relational needs influence their willingness to trust and engage with AI, Volkmann provides actionable insights for industries seeking to integrate intelligent systems into customer-facing roles. Her research bridges developmental psychology and human-computer interaction, positioning her as a key voice in the ethical and effective deployment of service robots. Though early in her career, Volkmann’s work signals a critical shift: moving beyond functional AI design toward emotionally intelligent systems that resonate with human users. For students and researchers, her contributions highlight the importance of interdisciplinary approaches in shaping the future of human-AI coexistence.