Customer engagement

Transforming the Customer Experience through New Technologies

Wayne D. Hoyer, Mirja Kroschke, Bernd H. Schmitt, Karsten Kraume, Venkatesh Shankar

引用数: 957 • 2020

Rise of the Machines? Customer Engagement in Automated Service Interactions

Linda D. Hollebeek, David E. Sprott, Michael K. Brady

引用数: 211 • 2021

The impact of artificial intelligence stimuli on customer engagement and value co-creation: the moderating role of customer ability readiness

Li Gao, Gang Li, Fu-Sheng Tsai, Chen Gao, Mengjiao Zhu, Xiaopian Qu

引用数: 141 • 2022

Embracing digital companions: Unveiling customer engagement with anthropomorphic AI service robots in cross-cultural context

Khalid Mehmood, Pradeep Kautish, Tejas R. Shah

引用数: 94 • 2024

Influence of robots service quality on customers' acceptance in restaurants

Tejas R. Shah, Pradeep Kautish, Khalid Mehmood

引用数: 85 • 2023

One-Voice Strategy for Customer Engagement

Jagdip Singh, Satish Nambisan, R. Gary Bridge, Jürgen Kai‐Uwe Brock

引用数: 75 • 2020

How do consumers engage with proactive service robots? The roles of interaction orientation and corporate reputation

Dongmei Li, Canmian Liu, Lishan Xie

引用数: 42 • 2022

Investigating the effect of customer-robot interaction experience on customer engagement behavior and co-creation value: a mixed methods study

Shujie Fang, Xiaoyun Han, Yundan Zheng, Wenqing Li

引用数: 23 • 2024

Prospects for Artificial Intelligence Implementation to Design Personalized Customer Engagement Strategies

Ram Kishen, Satyendra Upadhyay, Feba Jaimon, Sawmini Suresh, NelliKozlova, Svetlana Bozhuk, Angela Bahauovna Mottaeva, Sergey Barykin

引用数: 11 • 2021

Employee-robot collaboration in services: psychological ownership, customer attributions and engagement

Daniel Ruiz‐Equihua, Jaime Romero, Luis V. Casaló

引用数: 8 • 2025

Does robotic service quality determine robotic restaurant diners’ engagement behaviors? Role of customer engagement and attachment to the restaurant

Deepak Ramanan Veera Raghavan

引用数: 7 • 2024

Enhancing supermarket robot interaction: an equitable multi-level LLM conversational interface for handling diverse customer intents

Chandran Nandkumar, Luka Peternel

引用数: 5 • 2025

AI Chatbots in Banking: Transforming Customer Service and Operational Efficiency

Sairamakrishna BuchiReddy Karri, Sandesh Gawali, Srinivasarao Rayankula, Prasad Vankadara

引用数: 3 • 2025

The impact of service robots on customer satisfaction and engagement with the hotel: does it really matter?

Luís J. Callarisa-Fiol, Miguel Ángel Moliner Tena, Javier Sánchez, Rosa María Rodríguez Artola

引用数: 2 • 2025

Customer engagement in evolving technological environments

Carlos Flavián, Sergio Barta

引用数: 2 • 2023

The importance of human touch: How robot anthropomorphism impacts customer engagement in tourism and hospitality

Jinwei Wang, Shuting Xu, Xuefei Yan, Alastair M. Morrison

引用数: 2 • 2025

When an emotional robot meets real customers Exploring HRI in a customer relationship setting

Julia Velkovska

引用数: 2 • 2019

"UBERIZATION" OF CUSTOMER NEEDS WITH DATA ANALYTICS: HOW MARKETING STRATEGY "LIFTS" PRODUCTS INNOVATION?

Mohammed Nadeem

引用数: 2 • 2018

Determinants of Technology Adoption in Tourism: Insights from a Systematic Literature Review

Yongjie Zhu

引用数: 1 • 2025