Maura L. Scott

Florida State University, BI Norwegian Business School, Arizona State University

论文数

5

总引用数

1,324

H-Index

5

关于

暂无简介。

研究焦点

Service (business)5 · 1,324 次引用
Marketing5 · 1,324 次引用
Business5 · 1,324 次引用
Social psychology3 · 1,291 次引用
Psychology3 · 1,291 次引用
Sociology3 · 1,291 次引用
Service provider1 · 1,098 次引用
Belongingness1 · 1,098 次引用
Consumption (sociology)1 · 1,098 次引用
Order (exchange)1 · 1,098 次引用
Advertising1 · 1,098 次引用
Purchasing1 · 1,098 次引用

主要成就

5
H 指数
5
论文
1,324
总引用数
265
篇均引用
🏆 最高被引论文
Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses
1,098 次引用 · 2019
📈 最高产年份: 2019 (1 论文)
🤝 主要合作者: 9
🏛 所属机构: Florida State University, BI Norwegian Business School, Arizona State University

代表论文

  1. 1
    Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses
    1,098 次引用 · 2019
  2. 2
    Frontline Cyborgs at Your Service: How Human Enhancement Technologies Affect Customer Experiences in Retail, Sales, and Service Settings
    146 次引用 · 2020
  3. 3
    Cobotic service teams and power dynamics: Understanding and mitigating unintended consequences of human-robot collaboration in healthcare services
    47 次引用 · 2024
  4. 4
    Language matters: humanizing service robots through the use of language during the COVID-19 pandemic
    27 次引用 · 2022
  5. 5
    Viva robonomics!? Cost–benefit analysis of robots and future directions in service and robonomics research
    6 次引用 · 2025

主要合作者

MMMartin Mende5 篇合著论文DGDhruv Grewal4 篇合著论文JVJenny van Doorn3 篇合著论文ISIlana Shanks3 篇合著论文SKSmriti Kumar1 篇合著论文NJNicole J. Hess1 篇合著论文MKMirja Kroschke1 篇合著论文ALAnne L. Roggeveen1 篇合著论文EGElizabeth G. Miller1 篇合著论文
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