Anna S. Mattila

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代表论文

1. 1
   To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?

   448 次引用 · 2020
2. 2
   When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? – The moderating role of consumer technology self-efficacy and interdependent self-construal

   205 次引用 · 2019
3. 3
   “How may i help you?” Says a robot: Examining language styles in the service encounter

   204 次引用 · 2019
4. 4
   The Value of Service Robots from the Hotel Guest’s Perspective: A Mixed-Method Approach

   194 次引用 · 2021
5. 5
   Unintended indulgence in robotic service encounters

   21 次引用 · 2024
6. 6
   Gendered robots and persuasion: The interplay of the robot's gender, the consumer's gender, and their power on menu recommendations

   7 次引用 · 2025
7. 7
   Should a robot wear a mask during the pandemic?

   5 次引用 · 2022
8. 8
   The robot color effect on consumer responses: the moderating role of ambient lighting

   2 次引用 · 2025

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