OTHER
Hey Robot, Tell It to Me Straight: How Different Service Strategies Affect Human and Robot Service Outcomes
Masaharu Naito, Daniel J. Rea, Takayuki Kanda
- 发表年份
- 2023
- 引用次数
- 15
- 访问权限
- 开放获取
关键词
Service (business)Service robotCustomer advocacyRobotComputer scienceHuman–robot interactionCustomer satisfactionCustomer retentionCustomer to customerHuman–computer interaction
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