OTHER
May robots be held responsible for service failure and recovery? The role of robot service provider agents’ human-likeness
Esra Arıkan, Nesenur Altınigne, Ebru Kuzgun, Mehmet Okan
- 发表年份
- 2022
- 引用次数
- 102
关键词
AttributionService (business)BusinessRobotService providerService robotService recoveryHumanoid robotHuman servicesService delivery framework
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