OTHER
May robots be held responsible for service failure and recovery? The role of robot service provider agents’ human-likeness
Esra Arıkan, Nesenur Altınigne, Ebru Kuzgun, Mehmet Okan
- Year
- 2022
- Citations
- 102
Keywords
AttributionService (business)BusinessRobotService providerService robotService recoveryHumanoid robotHuman servicesService delivery framework
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