OTHER
Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident?
Ting Hin Ho, Dewi Tojib, Yelena Tsarenko
- 发表年份
- 2020
- 引用次数
- 184
关键词
Service recoveryService (business)Service delivery frameworkService guaranteeService designService level objectiveBusinessMarketingCustomer Service AssuranceCustomer advocacy
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