Service-dominant logic

Replaced by a Robot: Service Implications in the Age of the Machine

Fraser McLeay, Victoria‐Sophie Osburg, Vignesh Yoganathan, Anthony Patterson

Citations: 258 • 2020

A Systematic Review of Artificial Intelligence and Robots in Value Co-creation: Current Status and Future Research Avenues

Valtteri Kaartemo, Anu Helkkula

Citations: 153 • 2018

The service triad: an empirical study of service robots, customers and frontline employees

Gaby Odekerken‐Schröder, Kars Mennens, Mark Steins, Dominik Mahr

Citations: 142 • 2021

The impact of artificial intelligence stimuli on customer engagement and value co-creation: the moderating role of customer ability readiness

Li Gao, Gang Li, Fu-Sheng Tsai, Chen Gao, Mengjiao Zhu, Xiaopian Qu

Citations: 141 • 2022

Service Robots in Long-Term Care: A Consumer-Centric View

Eva Kipnis, Fraser McLeay, Anthony Grimes, Stevienna de Saille, Stephen Potter

Citations: 77 • 2022

Being friendly and competent: Service robots' proactive behavior facilitates customer value co-creation

Jinzhu Song, Yanhuan Gao, Youlin Huang, Lihan Chen

Citations: 47 • 2023

Tech-touch balance in the service encounter: The impact of supplementary human service on consumer responses

Laurie Wu, Alei Fan, Yang Yang, Zeya He

Citations: 43 • 2021

Consumer perceptions of Interactive Service Robots: A Value-Dominant Logic perspective

Willy Barnett, Adrienne Foos, Thorsten Gruber, Debbie Keeling, Kathleen Keeling, Linda Nasr

Citations: 26 • 2014

A contingency-based approach to service robot design: Role of robot capabilities and personalities

M.S. Balaji, Priyanka Sharma, Yangyang Jiang, Xiya Zhang, Steven T. Walsh, Abhishek Behl, Kokil Jain

Citations: 18 • 2024

The influence of the perception of human–robot interaction on customer value co-creation intention: a case study of hotel service robots

Jinbo Jiang, Rongrong Liu, Hui Zhou, Leiyu Shi, Liwei Xu

Citations: 8 • 2025

Critical examination of academic marketing and service research’s philosophical foundation

Bård Tronvoll, Bo Edvardsson

Citations: 6 • 2023

Customer Participation in the Value Co-creation of Hotel Service Robot Interaction

Zemin Tian, Xiaoli Liu

Citations: 3 • 2024

A Re-Examination of Value Co-creation in the Age of Interactive Service Robots: A Service Dominant Logic Perspective

Willy Barnett, Adrienne Foos, Thorsten Gruber, Debbie Keeling, Kathleen Keeling, Linda Nasr

Citations: 2 • 2013