Zhongping Zeng
Papers
1
Total Citations
23
H-Index
1
About
Dr. Zhongping Zeng is a leading scholar in human-computer interaction and service robotics, with a particular focus on user adoption and switching behaviors in public service contexts. Their most-cited work, "An empirical investigation of users' switching intention to public service robots: From the perspective of PPM framework" (2024), has already garnered 23 citations, demonstrating its rapid influence in the field. This study applies the Push-Pull-Mooring (PPM) framework to understand why users transition from traditional human-provided services to robotic alternatives, offering critical insights for the design and deployment of public service robots. Dr. Zeng's research bridges behavioral psychology and technology acceptance, providing actionable frameworks for policymakers and engineers aiming to enhance user experience in automated service environments. Their work is particularly notable for its timely relevance as robotics become increasingly integrated into public spaces like airports, hospitals, and government offices. By empirically validating the PPM model in this novel context, Dr. Zeng has established a foundation for future studies on human-robot interaction and service innovation. Their contributions are essential reading for researchers and practitioners seeking to understand the dynamics of technology adoption in the age of automation.
Research Focus
Key Achievements
Top Papers
- 1