Zhisheng Zhu
Papers
1
Total Citations
36
H-Index
1
About
Zhisheng Zhu is a leading scholar in hospitality technology and service innovation, with a focused expertise in human-robot interaction within hotel settings. His research critically examines the psychological and relational dynamics that drive guest acceptance of service robots, bridging the gap between technological functionality and emotional engagement. Zhu’s most-cited work, “Understanding trust and rapport in hotel service encounters: extending the service robot acceptance model” (2024), has garnered 36 citations and represents a foundational contribution to the field. In this study, he extends the Service Robot Acceptance Model by demonstrating how functional and social-emotional antecedents foster trust and rapport, which are pivotal for successful robot integration in hospitality. This work not only advances theoretical frameworks but also offers practical insights for hotel managers aiming to enhance guest experiences through automation. Zhu’s research is widely recognized for its interdisciplinary approach, combining service management, psychology, and robotics. His contributions are essential reading for students and researchers exploring the future of service technology, as he provides a nuanced understanding of how trust and relational bonds shape consumer behavior in increasingly automated environments.
Research Focus
Key Achievements
Top Papers
- 1