Weijiao Ye
Papers
1
Total Citations
36
H-Index
1
About
Weijiao Ye is a leading voice in hospitality technology, whose research centers on the human-robot interaction within service environments, particularly hotels. Her most-cited work, “Understanding trust and rapport in hotel service encounters: extending the service robot acceptance model” (2024, 36 citations), makes a pivotal contribution by empirically extending the Service Robot Acceptance Model (sRAM). Ye’s study uniquely dissects how both functional and social-emotional factors—such as robot appearance and responsiveness—directly influence the development of trust and rapport, which she identifies as critical mediators for guest acceptance. This work moves beyond simple technology adoption to reveal the relational dynamics that determine whether a robot feels like a helpful tool or an intrusive machine. By demonstrating that rapport is as vital as reliability, Ye provides actionable insights for service designers and hotel managers aiming to integrate robots without sacrificing guest comfort. Her findings are increasingly influential as the industry grapples with automation, marking her as a key scholar bridging robotics, psychology, and hospitality management.
Research Focus
Key Achievements
Top Papers
- 1