Yuslina Liza Mohd Yusof
Papers
1
Total Citations
5
H-Index
1
About
Yuslina Liza Mohd Yusof is a rising scholar at the intersection of service innovation and healthcare technology, with a primary focus on how emerging technologies reshape critical service sectors. Her most-cited work, "When Contactless Service Matters: The Use of Robotic Services in the Healthcare Sector" (2023), examines the accelerated adoption of robotic systems during the COVID-19 pandemic, demonstrating how technological readiness met urgent public health needs. This paper, which has garnered 5 citations, explores the pivotal shift toward contactless service delivery in healthcare settings—a timely contribution that bridges robotics, service management, and crisis response. Yusof’s research addresses the profound implications of the pandemic as a catalyst for technological transformation, analyzing how healthcare institutions integrated robotic solutions to maintain service continuity while minimizing infection risks. Her work contributes to understanding the human-technology interface in high-stakes environments, offering insights for both practitioners and policymakers. As an emerging voice in service robotics and healthcare innovation, Yusof’s scholarship provides valuable frameworks for navigating the post-pandemic landscape, where contactless service has transitioned from temporary necessity to enduring operational strategy. Her research continues to inform discussions on the sustainable integration of robotic services in healthcare delivery systems.
Research Focus
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Top Papers
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