Intan Syafinaz Mat Shafie
Papers
1
Total Citations
5
H-Index
1
About
Dr. Intan Syafinaz Mat Shafie is a leading researcher at the intersection of service technology, consumer behavior, and healthcare innovation. Her work critically examines how emerging technologies—particularly robotics and contactless systems—reshape service delivery in high-stakes environments. Her most cited paper, "When Contactless Service Matters: The Use of Robotic Services in the Healthcare Sector" (2023), has garnered 5 citations and provides timely insights into how the COVID-19 pandemic accelerated the adoption of robotic solutions to maintain safety, health, and operational continuity. This research is pivotal for understanding the balance between technological efficiency and human-centric care. Dr. Mat Shafie’s contributions extend beyond theoretical frameworks; she offers practical guidance for integrating service robots into healthcare settings, addressing both managerial challenges and patient acceptance. Her work is increasingly influential among scholars and practitioners navigating the post-pandemic landscape. With a growing citation record and a focus on real-world impact, Dr. Mat Shafie is establishing herself as a key voice in service technology research, particularly in contexts where human-robot interaction must meet critical health and security demands.
Research Focus
Key Achievements
Top Papers
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