You-Xuan Su
Papers
1
Total Citations
37
H-Index
1
About
You-Xuan Su is a leading researcher at the intersection of healthcare management and digital transformation, with a primary focus on leveraging automation technologies to enhance operational efficiency under Taiwan’s National Health Insurance (NHI) system. His most-cited work, a 2024 case study on lean digital transformation through robotic process automation (RPA) in healthcare, has garnered 37 citations and addresses a critical challenge: ensuring accurate medical expense claims to the National Health Insurance Administration (NHIA) to prevent costly deductions. Su’s research demonstrates how RPA can streamline complex administrative workflows, reduce human error, and adapt to evolving healthcare policies and hospital management practices. By integrating lean principles with digital tools, he provides actionable frameworks for healthcare providers to optimize claim accuracy and operational resilience. His contributions are particularly impactful in the context of Taiwan’s universal healthcare system, offering scalable solutions for institutions navigating regulatory changes. Su’s work not only advances the field of healthcare informatics but also serves as a practical guide for practitioners seeking to modernize administrative processes through automation.
Research Focus
Key Achievements
Top Papers
- 1