Jih‐Shuin Jerng
Papers
1
Total Citations
37
H-Index
1
About
Jih‐Shuin Jerng is a leading researcher at the intersection of healthcare management, digital transformation, and operational efficiency. His work focuses on leveraging emerging technologies to optimize administrative and clinical workflows, particularly within Taiwan’s National Health Insurance (NHI) system. His most-cited paper, “A case study of lean digital transformation through robotic process automation in healthcare” (2024, 37 citations), exemplifies his core contribution: demonstrating how robotic process automation (RPA) can streamline medical expense claims, reduce human error, and prevent financial deductions from the NHIA. This study provides a practical blueprint for hospitals navigating complex policy changes. Jerng’s research is notable for its applied, case-study approach, offering actionable insights for healthcare administrators and policymakers. By bridging lean management principles with digital tools, he has advanced the conversation on cost-effective, error-resistant healthcare operations. His work is particularly impactful for researchers and practitioners seeking to modernize public health systems through automation and data-driven decision-making.
Research Focus
Key Achievements
Top Papers
- 1