Vincent Wing Sun Tung

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Research Focus

Key Achievements

Top Papers

1. 1
   Exploring customer experiences with robotics in hospitality

   463 citations · 2018
2. 2
   The potential for tourism and hospitality experience research in human-robot interactions

   390 citations · 2017
3. 3
   Examining the effects of robotic service on brand experience: the moderating role of hotel segment

   225 citations · 2019
4. 4
   Teachers’ perceptions of the potential use of educational robotics in management education

   27 citations · 2020
5. 5
   A patterns perspective of customers’ brand experiences with robotics in hospitality

   22 citations · 2023
6. 6
   Dual roles of educational robotics in management education: Pedagogical means and learning outcomes

   21 citations · 2019
7. 7
   Consumers’ Brand Experiences With Robotic Service Failures: Modeling Appraisal, Attribution, and Psychological Reactance

   19 citations · 2024
8. 8
   Enhancing intellectual experiences for users: a multidimensional model of humanoid service robots in hospitality and tourism

   8 citations · 2025

Key Collaborators