Somang Min

Papers

Total Citations

H-Index

About

Somang Min is an emerging scholar in the field of hospitality and technology management, with a focused research agenda on the human dimensions of automation and robotics in service industries. Her work critically examines how employees adapt to the integration of semiautonomous systems, particularly in food service and delivery contexts. Min’s most-cited paper, "Adoption of semiautonomous food delivery robots: Employee experiences and workplace adaptation" (2025), is a pioneering qualitative study that uses semi-structured interviews to explore the real-world impacts of robotics on frontline workers. By uncovering the challenges and opportunities in employee-robot collaboration, she provides essential best-practice guidance for industry implementation. Although early in her career—with her top paper currently holding 3 citations—Min’s research addresses a pressing gap in the literature, offering actionable insights for managers and policymakers navigating technological disruption. Her work stands out for its employee-centered perspective, moving beyond technical efficiency to consider workplace culture and adaptation. As automation continues to reshape hospitality, Min’s contributions are poised to influence both academic discourse and practical strategies for sustainable, human-centric innovation.