Jennifer E. Martinez

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About

Jennifer E. Martinez is a pioneering researcher at the intersection of human-robot interaction and the future of work, with a particular focus on the social and organizational impacts of autonomous service robots. Her work centers on how people—from consumers to frontline employees—perceive, adapt to, and shape the adoption of robotics in everyday settings. In her highly cited 2023 study, “Hey?” (18 citations), Martinez revealed how users’ views of food delivery robots are profoundly shaped not just by direct encounters, but by social conversations and indirect interactions, offering a nuanced framework for understanding public acceptance of emerging technologies. More recently, her 2025 study on the “Adoption of semiautonomous food delivery robots” (3 citations) breaks new ground by centering the often-overlooked experiences of hospitality employees, using in-depth interviews to document workplace adaptation and provide actionable best practices for robot implementation. Through this dual focus on user perceptions and employee experiences, Martinez is helping to build a more human-centered roadmap for integrating robotics into our shared spaces, ensuring that technological progress is guided by real-world social dynamics.