Betsy Bender Stringam

Papers

Total Citations

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About

Betsy Bender Stringam is a pioneering researcher at the intersection of robotics, hospitality, and human-robot interaction. Her work focuses on understanding how people—both customers and employees—experience and adapt to the integration of autonomous and semiautonomous robots in service environments. Stringam’s most impactful study, “Hey?” (2023, 18 citations), explores how users form perceptions of food delivery robots through direct interactions and social conversations, revealing the critical role of indirect experience in technology acceptance. Her earlier work, “Together We Can Figure It Out” (2021, 8 citations), demonstrates that groups find hospitality robots easier to use and engage with them more positively than individuals, highlighting the importance of social dynamics in robot adoption. Most recently, her 2025 study on semiautonomous food delivery robots examines employee experiences and workplace adaptation, addressing a significant gap in the literature on robotics implementation. With a growing citation footprint, Stringam’s research provides essential insights for designing robots that are not only functional but socially integrated, making her a key voice in the future of hospitality technology.