Shintaro Okazaki

Papers

Total Citations

H-Index

About

Shintaro Okazaki is a pioneering researcher at the forefront of human-robot interaction (HRI), with a specialized focus on how nonverbal communication shapes customer experiences in service environments. His work bridges robotics, psychology, and service management, exploring how robots' body language—from gestures to posture—can transform sterile transactions into engaging, human-like interactions. In his seminal 2023 study, "A Study on Customer’s Perception of Robot Nonverbal Communication Skills in a Service Environment," Okazaki dissects the nuanced configurations of robot behavior that drive customer satisfaction, earning 4 citations for its foundational insights. He further advances the field with "The Impact of Robot's Body Language on Customer Experience" (2023, 2 citations), which systematically examines how subtle nonverbal cues influence acceptance and trust. Okazaki’s contributions are critical as service robots become ubiquitous in hospitality and retail; his work provides a roadmap for designing robots that communicate intuitively, reducing the "uncanny valley" effect. By demonstrating that effective nonverbal skills can enhance perceived warmth and competence, Okazaki is shaping the next generation of socially adept service robots, making him a key voice in HRI research.