Mohammed Quaddus
Papers
2
Total Citations
14
H-Index
2
About
Mohammed Quaddus is a leading scholar whose research lies at the intersection of service management, technology adoption, and Industry 5.0. His work is particularly noted for pioneering the study of customer-service robot interactions, a critical area in the evolving landscape of human-machine collaboration. His most-cited paper, "Relationship Quality in Customer-service Robot Interactions in Industry 5.0: An Analysis of Value Recipes" (2023), has already garnered 11 citations, demonstrating its immediate impact. In this work, Quaddus moves beyond traditional linear models to explore how complex "value recipes"—combinations of factors such as trust, perceived usefulness, and social presence—drive the quality of relationships between customers and service robots. This configurational approach offers a nuanced understanding of what makes these interactions successful, providing actionable insights for designing more effective and empathetic robotic services. A correction to this paper (3 citations) further underscores the precision and rigor of his scholarship. Quaddus’s contributions are vital for researchers and practitioners navigating the human-centric future of Industry 5.0, where technology must augment, not replace, human experience.
Research Focus
Key Achievements
Top Papers
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