Minkyung Park

Papers

Total Citations

H-Index

About

Dr. Minkyung Park is a leading voice in sustainable technology adoption within the hospitality industry, with a sharp focus on the human dimensions of automation. Her research critically examines the intersection of service robotics and employee welfare, exploring how the deployment of artificial intelligence reshapes the workplace. In her highly cited 2025 work, "Navigating Employee Perceptions of Service Robots," Dr. Park provides groundbreaking insights into the multi-dimensional impact of robots on hotel staff, moving beyond customer satisfaction to analyze employee attitudes, emotional responses, and job security. By framing technology adoption through a lens of sustainability and workforce well-being, she offers actionable strategies for managers to integrate automation without alienating their teams. Her work is essential reading for scholars and practitioners navigating the ethical and operational challenges of the Fourth Industrial Revolution in service settings. With her research already garnering attention for its timely and practical relevance, Dr. Park is establishing herself as a critical thinker in the future of work.