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About

Marijn Janssen is a prominent researcher at the intersection of digital governance, artificial intelligence, and public sector innovation. His work focuses on how emerging technologies — particularly AI and digital platforms — reshape government services, accountability, and value creation in the public sphere. Janssen has made significant contributions to understanding how AI can generate both public and private value, as demonstrated by his empirical study of AI voice robots in Chinese public sector applications, which has garnered over 146 citations and stands as one of his most influential works. He has also advanced theoretical thinking around responsible innovation, challenging conventional approaches such as Value Sensitive Design by highlighting how digital platforms introduce ontological uncertainties that traditional frameworks struggle to address. More recently, Janssen has turned his attention to the risks and benefits of AI adoption in government, helping frame a critical scholarly conversation about the opportunities and ethical challenges that AI presents to public institutions. Across his body of work, Janssen consistently bridges technical, organizational, and ethical dimensions of digital transformation, making his research essential reading for scholars, policymakers, and practitioners navigating the evolving landscape of e-government and public sector innovation.