Changlin Wang

Papers

Total Citations

146

H-Index

About

Dr. Changlin Wang is a leading scholar at the intersection of artificial intelligence, public administration, and value creation. Her research primarily investigates how AI technologies—particularly voice robots and intelligent systems—can generate both public and private value within government and service sectors. In her landmark study, "Public and private value creation using artificial intelligence: An empirical study of AI voice robot users in Chinese public sector" (2021), Dr. Wang provides critical empirical evidence on how AI deployment enhances efficiency, citizen satisfaction, and organizational outcomes in public services. This work, with 146 citations, has become a foundational reference for researchers and policymakers exploring AI adoption in governance. Dr. Wang’s contributions are notable for bridging theoretical frameworks with real-world applications, offering actionable insights for digital transformation in the public sector. Her work is widely cited by scholars in information systems, public policy, and human-computer interaction, underscoring its interdisciplinary impact. Dr. Wang continues to shape discourse on responsible AI implementation, making her a pivotal voice in understanding technology’s role in societal progress.