M. Gabriela Sava

Papers

Total Citations

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About

M. Gabriela Sava is a forward-thinking researcher at the intersection of business process innovation and automation technologies. Her primary research areas center on Robotic Process Automation (RPA) and its transformative role in business services and outsourcing industries. Sava’s most notable contribution, detailed in her highly cited 2023 paper “Revamping Business Services: RPA Solutions Landscape,” provides a critical analysis of how RPA technologies align with core business objectives—efficiency, cost reduction, and accuracy—while identifying a significant gap in the existing literature regarding their practical implementation. Despite the emerging nature of this field, her work has already garnered attention, accumulating citations that underscore its relevance to both academics and industry practitioners. Sava’s research is particularly valuable for students and professionals seeking to understand the strategic integration of automation in service delivery, offering a clear roadmap for future exploration. Her ability to bridge theoretical frameworks with real-world business challenges marks her as a promising voice in the ongoing conversation about digital transformation and operational excellence.