Lexi Pranata Budidharmanto

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About

Lexi Pranata Budidharmanto is a rising scholar at the intersection of tourism, hospitality, and emerging technologies. Her research primarily focuses on the integration of robotics and automation within the service industry, exploring how these innovations reshape guest experiences and operational efficiency. In her most-cited work, "The Emergence of Robotics in Tourism and Hospitality: A Bibliometric Analysis from 2017 to 2023" (2023), she provides a comprehensive mapping of the field's intellectual structure, identifying key research clusters, influential authors, and evolving thematic trends. This bibliometric study, with 5 citations, serves as a foundational resource for researchers seeking to understand the rapid growth and trajectory of robotics adoption in hospitality contexts. Budidharmanto’s contribution is particularly notable for its systematic approach to synthesizing a fragmented body of literature, offering clear insights into how service robots are transforming front-of-house operations, customer interaction, and workforce dynamics. Her work not only highlights the technological shift but also underscores the need for human-robot collaboration frameworks in tourism settings. As an early-career researcher, Budidharmanto is establishing herself as a vital voice in the discourse on technology-driven service innovation, with her analysis providing a critical roadmap for future empirical studies and industry applications.