Lan‐Hsun Wang

Papers

Total Citations

H-Index

About

Lan‐Hsun Wang is an emerging scholar in hospitality and tourism management, with a focused research agenda on the intersection of technology adoption, consumer behavior, and service innovation. Her work critically examines the drivers and deterrents shaping customers' intentions to engage with cutting-edge hospitality experiences, most notably robot-staffed hotels. Her most-cited paper, "Is robot hotel a future trend? Exploring the incentives, barriers and customers' purchase intention for robot hotel stays" (2022), has garnered 43 citations, establishing a foundational framework for understanding how perceived benefits, technological anxiety, and service quality expectations influence travelers' willingness to embrace automated lodging. This contribution is particularly significant as the hospitality industry grapples with labor shortages and the push for contactless services. Wang's research not only identifies key psychological and practical barriers—such as loss of human touch and reliability concerns—but also highlights the incentives that could drive adoption, including novelty, efficiency, and safety. By bridging theoretical models of technology acceptance with real-world consumer insights, her work offers actionable guidance for hoteliers and tech developers. As a rising voice in her field, Wang continues to shape the discourse on how automation can be integrated without compromising guest satisfaction, making her a researcher to watch in the evolving landscape of smart tourism.