Jiamin Peng
Papers
1
Total Citations
16
H-Index
1
About
Jiamin Peng is an emerging scholar whose research lies at the intersection of consumer behavior, family dynamics, and technology-infused service environments. Her work explores how novel consumption contexts—particularly robot restaurants—shape customer experiences and drive prosocial behaviors. In her highly cited 2024 study, "Family-customer happiness and its impact on customer citizenship behavior: A study of parent–child consumption in robot restaurants," Peng investigates the unique emotional dynamics of parent-child dining in automated settings, revealing how shared happiness in these high-tech spaces fosters customer citizenship behaviors such as helping other patrons or providing feedback. This work, garnering 16 citations in a short time, demonstrates her ability to bridge family psychology with service marketing in the age of AI. Peng’s contributions are particularly notable for their timely focus on the intersection of technology and human relationships, offering practical insights for hospitality managers and designers of robotic service systems. As a researcher, she is helping to define how emerging technologies can enhance, rather than diminish, meaningful family interactions.
Research Focus
Key Achievements
Top Papers
- 1