George Millington-Palmer
Papers
1
Total Citations
37
H-Index
1
About
Dr. George Millington-Palmer is a leading researcher in human-robot interaction, with a specific focus on the deployment of service robots in the tourism and hospitality sectors. His work critically examines the psychological and behavioral factors that determine user acceptance and compliance with robotic agents. In his highly cited 2022 study, "A study on the influence of service robots’ level of anthropomorphism on the willingness of users to follow their recommendations," Dr. Millington-Palmer conducted three online experiments to unravel how a robot’s human-like appearance and behavior affect a user’s trust and willingness to follow its suggestions. This foundational research, which has garnered 37 citations, provides essential insights for designing more effective and persuasive service robots. By bridging the gap between robotic design and user psychology, his contributions are shaping the future of automated customer service, helping to ensure that these technologies are not only functional but also genuinely trusted and adopted by the public.
Research Focus
Key Achievements
Top Papers
- 1