Esko Penttinen
Papers
7
Total Citations
468
H-Index
7
About
Esko Penttinen is a leading scholar in the field of Robotic Process Automation (RPA) and digital transformation, with a particular focus on how organizations successfully implement and govern lightweight automation technologies. His research bridges the critical gap between technical deployment and strategic management, exploring how firms transition from pilot projects to enterprise-wide automation. Penttinen’s most influential work, “Turning robotic process automation into commercial success – Case OpusCapita” (275 citations), established foundational insights into the commercialization of RPA services. He has further shaped the field through his studies on governance models for RPA, notably at Nordea Bank (62 citations), and by providing practical decision-making frameworks for choosing between RPA and traditional back-end automation (51 citations). His research also addresses the human side of automation, including knowledge workers’ reactions to planned RPA introductions, and novel approaches to data security in lightweight systems. With over 450 total citations, Penttinen’s work is essential reading for practitioners and academics seeking to understand the strategic, organizational, and security dimensions of robotic process automation in modern enterprises.
Research Focus
Key Achievements
Top Papers
- 1Turning robotic process automation into commercial success – Case OpusCapita275 citations · 2016
- 2Governance models for robotic process automation: The case of Nordea Bank62 citations · 2020
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