Henje Kasslin

Papers

Total Citations

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About

Henje Kasslin is a leading researcher in the field of enterprise automation, with a sharp focus on how organizations strategically adopt and differentiate between Robotic Process Automation (RPA) and traditional back-end system automation. Her work is foundational in defining the conceptual divide between "lightweight IT" (RPA) and "heavyweight IT" (invasive, back-end automation), offering a clear framework for understanding their distinct roles in digital transformation. Kasslin’s most influential study, "How to Choose Between Robotic Process Automation and Back-End System Automation?" (2018), has garnered 51 citations, establishing her as a key voice in automation strategy. Her earlier 2017 work further dissects the selection criteria companies use when choosing between these two approaches, providing actionable insights into the factors—such as system invasiveness, cost, and scalability—that drive decision-making. By bridging theory and practice through detailed case studies, Kasslin has helped practitioners and academics alike navigate the complex landscape of process automation. Her contributions are essential reading for anyone exploring the strategic implementation of RPA in modern enterprises.