Elsa Chan

Papers

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About

Elsa Chan is a leading organizational scholar whose research explores the intersection of technology, emotion, and work, with a particular focus on how emerging technologies like robotics reshape employee experiences. Her most-cited work, "Using robots at work during the COVID‐19 crisis evokes passion decay," published in 2022, offers a timely and provocative contribution to the field. Through a combination of field and experimental studies, Chan demonstrates that while robots were rapidly introduced during the pandemic to enhance efficiency and safety, this forced human-robot collaboration paradoxically eroded employees’ intrinsic passion for their work. This finding challenges the prevailing narrative that automation is universally beneficial, revealing a critical psychological cost often overlooked by organizations. With 24 citations in just two years, this paper signals Chan’s growing influence in the domains of work design, employee well-being, and technology adoption. Her work is essential reading for researchers and practitioners interested in the human side of automation, offering nuanced insights into how to integrate technology without undermining the very passion that drives meaningful work.