Dhaivat Naik

Narsee Monjee Institute of Management Studies

Papers

Total Citations

H-Index

About

Dhaivat Naik is an emerging researcher at the intersection of robotic process automation (RPA) and artificial intelligence, with a focused interest in streamlining enterprise workflows. His most cited work, "Invoice Processing using RPA & AI" (2021), has garnered 8 citations, demonstrating a practical contribution to automating document-heavy administrative tasks. In this paper, Naik explores how combining RPA tools with AI techniques can reduce manual effort and error rates in invoice handling, a common pain point in finance and accounting. He extends this line of inquiry in "CRM Using RPA UiPath" (2022), where he investigates the automation of customer relationship management processes using the UiPath platform, offering insights into scalable, low-code solutions for business operations. While his citation counts are modest, Naik’s work is notable for its applied, industry-relevant focus—bridging the gap between academic automation research and real-world corporate needs. His contributions are particularly valuable for students and practitioners seeking concrete examples of RPA and AI integration in back-office functions, positioning him as a promising voice in the growing field of intelligent process automation.