Benjamin Appiah Osei

Taylor's University, Kwame Nkrumah University of Science and Technology

Papers

Total Citations

H-Index

About

Benjamin Appiah Osei is a leading voice at the intersection of technology adoption and the hospitality industry, with a focused research agenda on the Fourth Industrial Revolution (FIR). His work critically examines how transformative technologies—including cyber-physical systems, the Internet of Things, big data, artificial intelligence, and robotics—are reshaping the hospitality sector. Osei’s most cited paper, “Prospects of the fourth industrial revolution for the hospitality industry: a literature review” (2020, 58 citations), provides a foundational synthesis of FIR’s potential, establishing a benchmark for subsequent studies. Building on this, his 2022 study, “Exploring measures to enhance the low adoption rate of IR 4.0 technologies: a qualitative inquiry with hotels during COVID-19” (16 citations), offers timely, practical insights into overcoming persistent barriers to technology uptake, particularly during the pandemic’s disruption. By diagnosing why adoption remains low despite heightened awareness, Osei’s work directly informs strategies for industry resilience and innovation. His contributions are vital for students and researchers seeking to understand how hospitality can harness advanced technologies for sustainable growth, making him a key figure in digital transformation discourse.